Effective Date: 9 January 2021
Last Updated: 30 November 2024
Introduction
Davoxel Digital Private Limited ("Davoxel," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and share your data when you use our website https://www.davoxel.com and associated services.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use.
1. Scope of the Policy
This Privacy Policy applies to:
- Users of Davoxel Digital Private Limited services worldwide.
- All data collected through https://www.davoxel.com, mobile apps, and any other Davoxel-related platforms.
- Complies with Indian regulations, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
We collect various types of information to provide our services efficiently:
2.1. Information You Provide
- Account Data: Name, email address, phone number, password, and other profile information when you register.
- Transaction Data: Billing details like your address, payment method, and purchase history.
- Communication Data: When you contact us (e.g., via email or chat), we store your messages.
2.2. Information We Collect Automatically
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages viewed, time spent, and interactions with our platform.
- Cookies: We use cookies to enhance functionality, track performance, and deliver targeted ads.
2.3. Sensitive Personal Data
As per Indian law, we treat certain information as "Sensitive Personal Data," including:
- Passwords.
- Financial information (e.g., credit card numbers).
- Health data (if applicable).
We only collect such data when explicitly required and provide additional safeguards for its storage and usage.
3. Legal Basis for Processing Data
We process personal data under the following legal bases:
- Performance of a Contract: To fulfill our agreement to provide you with services.
- Legal Obligations: To comply with applicable laws and regulations.
- Consent: For marketing communications or specific data processing.
- Legitimate Interests: To improve our services and ensure security.
4. How We Use Your Information
Your data is used for:
- Providing Services: Processing transactions, creating accounts, and customer support.
- Improving Services: Analyzing usage patterns to enhance features.
- Marketing: Sending promotional offers or service updates (with your consent).
- Security: Detecting fraud or unauthorized access.
- Compliance: Meeting legal and regulatory requirements.
5. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share it in the following cases:
5.1. With Service Providers
We use third-party service providers for:
- Payment processing (e.g., Stripe, PayPal).
- Analytics (e.g., Google Analytics).
- Marketing tools.
5.2. Compliance with Legal Obligations
We may share your data:
- To comply with legal requests, such as court orders or government inquiries.
- To enforce our Terms of Service or Privacy Policy.
5.3. Business Transfers
If Davoxel undergoes a merger, acquisition, or sale, your data may be transferred to the new entity.
6. Data Retention
We retain personal data only as long as necessary for:
- Providing services.
- Legal compliance.
- Dispute resolution.
Data no longer needed is securely deleted or anonymized.
7. Your Rights
As an Indian user, you have the following rights under Section 43A of the IT Act and applicable rules:
- Access Your Data: Request details of your personal data held by us.
- Correct Inaccuracies: Update or correct any incorrect information.
- Withdraw Consent: Revoke consent for data usage where applicable.
- Opt-Out: Decline marketing emails or targeted advertising.
International users may also exercise GDPR rights, such as data portability and the right to be forgotten.
To exercise your rights, email us at contact@davoxel.com.
8. Data Security
We implement industry-standard measures, such as:
- Encryption: Protecting sensitive data during transmission.
- Access Controls: Limiting data access to authorized personnel.
- Regular Audits: Monitoring our systems for vulnerabilities.
However, no security system is entirely foolproof. We urge you to secure your account credentials.
9. Cross-Border Data Transfers
Your data may be stored and processed outside of India (e.g., on servers in other countries). We ensure that such transfers comply with data protection regulations.
10. Children’s Privacy
Our services are not intended for individuals under 16 years of age. If we learn that we have collected data from a minor without parental consent, we will delete it immediately.
11. Cookies and Tracking
We use cookies to:
- Enhance website functionality.
- Analyze user activity.
- Deliver targeted advertising.
You can disable cookies in your browser settings. Note that some features may not function properly without cookies.
12. Third-Party Links
Our website may include links to external websites. Davoxel is not responsible for their privacy practices. Please review their policies before sharing any information.
13. Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. The revised policy will include the updated date at the top of this page.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, contact us at:
Davoxel Digital Private Limited
Email: contact@davoxel.com
Website: https://www.davoxel.com
Address: 43-A, Laxmi vihar, Basni Phase-1, Jodhpur, Rajasthan, India